Refund Policy
Welcome to Crust & Craft Pizzeria! We take pride in our delicious pizzas and customer satisfaction is our top priority. Our refund policy is designed to provide a clear and fair process for handling returns and refunds. By making a purchase on levelcross.site, you agree to this refund policy.
Cancellation Policy
If you need to cancel your order, please contact us immediately at +39 055 238 2673. Orders can be cancelled without charge if done prior to the pizza entering the preparation stage. Unfortunately, once the pizza is in the process of being made, we cannot accept cancellations.
Refund Eligibility
To be eligible for a refund, please ensure the following conditions are met:
- The pizza must be in the same condition that you received it. It must not have been consumed substantially. A photograph of the pizza may be required to validate the condition.
- You must raise the refund request within an hour of receiving the pizza, indicating your dissatisfaction and the reason for requesting a refund.
Quality Concerns
If your pizza does not meet our high standards or if there is a mistake with your order, please call us immediately at +39 055 238 2673. If possible, we will remake your pizza at no additional charge or provide a refund. We may need evidence of the issue, such as photographs.
Process for Refund
To initiate a refund, contact us at +39 055 238 2673 with your order number and details about the product you wish to return. We will respond quickly with instructions about how to proceed. If a refund is approved, the credit will be processed, and applied to your original method of payment, within a certain amount of days.
Non-Refundable Items
The following items cannot be returned or refunded:
- Gift cards
- Delivery charges (unless the delivery was late or the order was incorrect)
- Consumed foods or drinks, unless the item is defective or there was an issue with your order
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at +39 055 238 2673.
Modifications to the Refund Policy
Crust & Craft Pizzeria reserves the right to amend this refund policy at any time. Such amendments will be effective once posted on this website. Please check this policy periodically for changes.
Contact Information
If you have any questions about this refund policy, please contact us at +39 055 238 2673, or visit us at our local pizzeria located at Pizzeria Napoli, Florence, 50123, Italy.
Last updated: April 1, 2023